Reception Manager

Role: Reception Manager

Location: Dentist in Southend-on-Sea | Inspire Dental Southend

Full time Mon-Fri

Job Description

This is a rare opportunity for an experienced enthusiastic and forward-thinking individual to join our mixed NHS & Private practice in Southend.

Inspire Dental Southend is a brand-new purpose built, 18 surgery State of the Art modern dental practice on two floors with two decontamination rooms, two patient waiting rooms and separate private patient waiting/consultation room.

Would suit a previous dental practice manager or similar dental management role. Previous dental experience is essential for this role.

You will be responsible for managing the reception team and appointment diaries and the day to day running of reception and for:

  • Creating a positive environment
  • Managing day to day issues at Reception, resolving problems
  • Managing Patient appointments
  • Dealing with any escalated complaints at the desk
  • Managing Dentists & Hygienists diaries, white space
  • Delivering a high standard of customer service at reception
  • Managing the recall system, reminders, FTA’s etc
  • Supervising, coaching, leading & developing a high performing reception team
  • Induction and training of reception staff
  • Ensuring patient fees, cashing up, banking is dealt with in line with policies & procedures
  • Ensuring waiting rooms are monitored and well maintained.

You will need to be:

  • Well presented, friendly, trustworthy, reliable, and supportive
  • An excellent communicator
  • Able to have difficult conversations & deal promptly with issues when they arise
  • Comfortable conversing with different types of people including clinicians, patients, nurses and your reception team and managers
  • An experienced team leader, minimum of 1 year
  • Proficient in using Software of Excellence
  • Proficient in using MS Office, Word, Excel, Email.
  • Salary depending on experience.

If you are interested in exploring this position, please send us your CV.

Job Type: Full-time